Russell Smithers

I have to share the following, it’s just so funny, im sure that little boy will go far! It is taken from the last of 4 stories at the following link; http://thedailywtf.com/Articles/Little-Boxes-Everywhere,-and-More-Support-Stories.aspx

That Might Help? (from Dirk Grosskopf)
Back in the late 80′s, as computers were becoming more and more available for the masses, I worked at the computer desk in mid-sized electronics store. We carried several lines of computers, but the most popular tended to be the Commodore PC. While computers themselves were OK, Commodore’s customer service was a complete mess, taking six to eight weeks on average for warranty repairs.

One particular customer had a rather unfortunate experience with his Commodore PC 10 III. After purchasing the computer, he brought it home only to find that it didn’t work. Period. Nothing happened when he pressed the power button. This wasn’t a huge problem for us, but it required that the system be sent back Commodore.

After six weeks, the customer returned to pick up the repaired computer. When he got it home, he experienced the exact same problem: nothing happened. Not even a blink when he hit the power button. Angry, he brought it back in and we sent it back to Commodore a second time.

Another six weeks passed and he came back to get the computer again. And again, nothing. He went completely nuts, demanding to speak to the store manager, and insisting that he get his money back. This was surprising to us as, before giving him the computer back the second time, we tested it to make sure Commodore actually fixed it. Stranger still, the service reports from Commodore said that the PC was returned without any errors.

While waiting for the manager to come to the desk, I unpacked the PC, monitor, and keyboard, and installed it on a sales desk. I couldn’t find the power cord and therefore used the “brown” one we used for tests. The PC came right on, which the customer’s little boy notices right away.

“Daddy,” he said, pointing to me, “we didn’t plugged that brown cord into the computer, did we?”

The customer quickly learned after PCs do, in fact, need to be plugged in. I gave him back the Commodore and a new power cord. He was never seen again in the shop.